We want our returns to be as easy and stress free as possible, as we know they are a hassle for everyone.
We also want you to have confidence in us, knowing that if you ever order the wrong size, that you won't be left out of pocket.
When we ship our products to you, rather than wrapping them in paper, we wrap them in a compostable shipping mailer bag so you've got an eco-friendly shipping bag ready to go if you ever need to return something to us, or if you never have to return to us (which is the dream) then you've got a bag ready to return something to another business.
Therefore, if you're unsure of sizing and do need to return something to us, don't suffer in silence, let us know and we'll send a shipping label for you (AUS only) to attach to the eco-friendly mailer we originally sent out so you can have it returned and we'll exchange it for the right size.
Any non-Aus purchases will need to pay for return shipping.
Once the item is returned to us, we'll send out the new, correct sized item.
If you've changed your mind on the purchase, we can still process an exchange, store credit or refund for you.
In order for an exchange, store credit or refund to be processed, the below points must be adhered to:
- The product is in resellable condition ensuring it’s unworn, unwashed and free of stains (makeup, tan etc)
- Original tags must be attached
- Returned within 30 days of purchase
Once the product has been returned, we will inspect the product to ensure the 3 conditions above have been met and will then organise your replacement product, or issue you with a credit note in the form of a gift card, which will be valid for 3 years.
If you find that your product is faulty, please let us know immediately (within 7 days of receiving the product) by sending through a picture of the fault and your order number to firstname.lastname@example.org
From there, we will contact you in regards to the next steps, whether that be a replacement, credit or refund.